Refund policy

At AEGYIA, we strive to ensure your satisfaction with every purchase. Please review our return and refund policy below to understand the terms and conditions that apply.

Time Frame for Returns

Our policy allows for returns within 7 days of receiving your purchase. Unfortunately, we cannot offer a refund or exchange if more than 7 days have passed since you received your item.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The product must be unused and in the same condition that you received it.

  • The item must be returned in its original packaging, including all accessories, tags, and documentation.

  • The product must not be on-demand products. Almost all our dresses are on-demand products.

Initiating a Refund

To initiate a refund, please email our customer service team at aegyia.store@gmail.com. Your email should include:

  • Your full name

  • Order number

  • Reason for the return or refund

  • Pictures of the product’s condition

Return Process

After we receive your email, a customer service representative will contact you with the return address and instructions for sending the product back to us. Please note that you are responsible for covering the shipping costs associated with returning the item. We do not offer free returns, nor do we cover the shipping costs to return the product. This is responsibility of the costumers. 

Returns Due to Sizing Issues

If the return is due to a sizing issue, the customer is fully responsible for the return. All our products include a size chart to help you select the correct size before purchasing.

Refund Approval

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund request. The inspection process may take a few days to ensure the product meets our return policy criteria.

Refund Processing

If your refund is approved, we will process the refund to your original payment method. Please note that it may take some time for the refund to reflect on your credit card or bank statement, depending on your financial institution's processing time.

Customer Support

For any questions or concerns regarding our return and refund policy, please contact us at aegyia.store@gmail.com. We are here to assist you and ensure a seamless shopping experience.

Your satisfaction is our priority at AEGYIA, and we are committed to providing you with exceptional service and support.

By making a purchase with us, you acknowledge and agree to our policies. If you have any concerns or do not agree with these terms, we kindly ask you to review them before completing your purchase.

Thank you for shopping with us.